Facts and Terms and Conditions
COVID Refund Policy
If you or any person you are flying with has:
- Cold / flu symptoms
- Been in a orange zone and yet to receive a negative COVID test
- Been in a red zone and yet to isolate
Please tell us immediately. We will either reschedule or refund your flight
If you do not inform us or have symptoms the pilot or staff may elect to cancel your flight. At this time you will forfeit 50% of your flight payment.
Our and your safety is paramount. COVID is extremely serious and has both health and economic implications. Mile High Australia has a COVID Safety Plan, that is worked towards by all staff.
As you can imagine, COVID rules and restrictions are very dynamic. And come into play sometimes with little to no notice. Mile High Australia, endeavors to update the plan regularly. In the event that current COVID controls / restrictions set by the Government are greater. These controls apply.
We understand that you may be required to cancel your flight due to a range of circumstance. Cancellations with more than 36 hours notice will not be subject to any fees. Cancellations within 36 hours prior to your flight will be subject to the following;
|Cancellation fee p/helicopter|
|Monday – Sunday||$200.00|
Will there be other people on my flight
All of our flights are private charters. Meaning the only people on board are people you know.
On the very odd occasion, we may advertise mixed flights, but this is not the norm.
Can my flight fly in all types of Weather?
The answer is no. Your safety as the safety of the pilot is paramount. In addition to flight rules, your flight may be postponed or canceled due to bad weather.
We watch the weather intensely, providing our guests with weather forecasts that have provided by the Bureau of Meteorology.
if your flight is impacted by weather we will either reschedule or cancel the flight.
Can I bring children onboard
The answer is yes. With the following provisions
- The child must either be able to sit on your lap without obstructing your exit in the case of an emergency
- The child can sit in a seat on there own without assistance
Are their age limits to flying
The answer is no. But, with some restrictions.
Some wineries or events may have a minimum age rule. This will impact the age of our guests flying.
Refunds will be processed as soon as possible. Refunds can only be processed the same way you paid for the flight. I.e Credit cards will be processed on the same card.
All flights are to be paid in full prior to your flight. Payments can be made by
- Direct deposit
- MYOB (Invoice) payment links
- Credit card
- Cash will only be accepted if any of the above payment types are not available
- Accounts, will only be made available in discussion with Mile High Australia prior to booking
Late Payment or Payment Dishonesty Fees
If a flight/charter is not paid within our terms listed under the ‘payments’ section will be subject to the following late payment fees.
|Late Payment||$50||on the 1st of the month per month until the account is fully paid|
|Dishonesty Fee||$50||every time a payment is rejected or bounces|
Debt Collection or Recovery
Any Invoices that are not remitted within 90 days, may be referred to a Debt Collection or Recovery Service. This will be at the determination of Mile High Australia.
Fees associated with the collection or the recovery of the outstanding debt will be passed onto the customer.